ERP/CRM Integration for WooCommerce

For B2B sellers, wholesalers, print companies and growing stores that key orders into an ERP by hand, sell from stale stock levels, or keep customer-specific prices in two places.

Scope

• Discovery and data map: which system owns each field (products, stock, prices, customers, orders, invoices).
• Connector choice: an existing connector where it fits, custom code through the API where it does not.
• Sync directions, schedule and triggers (real time or scheduled).
• B2B data: customer groups, price lists, payment terms and tax details.
• Error handling: logging, retries and alert emails.
• File-based exchange (CSV/SFTP) for systems without an API.
• Test runs with real scenarios, then go-live and documentation.

Implementing or configuring the ERP itself is not included; it can be quoted separately.

Deliverables

• Integration design document and data map.
• Working connector on staging, then live.
• Test log and run book for your team.

What you provide

• API access and sandbox accounts for the ERP/CRM.
• Sample data and real order and pricing scenarios.
• A person who knows the ERP processes.

Proof and related services

See delivered client stores in our project portfolio. Related: WooCommerce CRM, payment gateway integration and analytics and reporting integration.

Cmsmart Ecommerce is a Netbase JSC company, building ecommerce stores since 2012: 500+ custom ecommerce projects since 2012, including long-term engagements of 5–7+ years. A dedicated Ecommerce Account Manager team provides the consulting, and every project runs in your Cmsmart dashboard, with tickets, tasks, milestones and invoices in one place.

As of Sep 2026. Source: WorkSuite project records, Netbase portfolio library.

Frequently Asked Questions

Which ERP and CRM systems can you connect?

Systems with a documented API, such as Odoo and many others, and file-based exchange for systems without one. The assessment confirms the approach for yours.

Real time or scheduled sync?

It depends on the data. Orders are often sent right away; stock and prices are often synced on a schedule. We agree this per data type.

What happens when a sync fails?

Failures are logged and retried, and your team gets an alert with the record that failed.

Who owns the connector code?

You do. Custom code we write for you is handed over with documentation.

Next step

Get a custom plan: tell us about your store and goals and we reply with a tailored proposal covering scope, approach and cost, with no obligation. Get a custom plan →