Is there anyone for whom NB-Designer Plugin is working well ?

I am trying to set it up since august 2020 - no result!
Today after updating the Online Designer - nothing is working well.
Support is very slow - or even asks money for every question
Any video tutorials?
Any user guide?

I am not satisfied.

Anyone who was successful in setting it up please send me your website!

Dear Sabrina Maes,

Many thanks for reporting the issue to us.
Firstly, I would like to say sorry for your not satisfying experience with us. Our support team is trying our best to resolve multiple tickets a day so sometimes it's difficult to keep track of time, but we will make sure to answer your ticket in time as mentioned in our ticket support policy.

We will inform our dev to take a closer look to resolve your issue.

You can find tutorials and user via the following link:
https://cmsmart.net/community/search/?s=&product_id=1074&type%5B%5D=tutorials&type%5B%5D=userguides&type%5B%5D=videos&order_by=created&limitstart=0

Best regards,
John Vu
Product Consultant.

I have a question - is there any working website here?
Could anybody send me a reference link for the Teepro Template and the NB designer working?

I bought the plugin and template almost 1 year ago.
It is very difficult to set it up, no tutorials, no guides.
And the support is always answering with a question,never with a solution.
I also paid extra for coding, but here as well no progress.

So some working websites perhaps give hope that it will be ok at the end.
Or I could make up my mind to find other working software.

Thank you!

Hello Sabrina Maes,

Many thanks for raising your concern to us.
My name is John from Cmsmart's customer support department.

You can find the user guide for the NBdesigner plugin here:
https://cmsmart.net/community/woocommerce-online-product-designer-plugin/tutorials

Currently, most of our clients are very successfully applying the NBdesigner tool and T-shirt theme for their business. You can take some example as:
- https://chilltee.com/
- https://www.shirtpy.com/
- https://qltees.com/

These are just 3 of many successful businesses using our product.
For some customers, it might take a month or more to get used to, but you will have our support team to assist you. I'm sure that when you get a hang of it, you will find the product very easy to use.

Best regards,
John.

These are just 3: only 3?
And all in Asia, not in Europe?

I bought the plugin and template almost 1 year ago.
It is very difficult to set it up, no tutorials, no guides.
And the support is always answering with a question,never with a solution.
I also paid extra for coding, but here as well no progress.

Hi Sabrina Maes,

Please read my answer carefully before replying,

1. "These are just 3: only 3?"
-> I said that "These are just 3 of MANY successful businesses using our product".
These 3 are just a few examples to answer your first question "Is There Anyone For Whom NB-Designer Plugin Is Working Well ?". Yes, there are. Many.

2. "And all in Asia, not in Europe?"
-> All of our product is written in English and can be translated to another langue. So why is there a difference between Asia and Europe?
Here is some other site of our customers:
- https://new.panel-it.eu/.
- https://bestelprint.nl/
They are in Europe if it makes any difference for you.

3. It is very difficult to set it up, no tutorials, no guides.
-> I literally sent a tutorial link and guidance for you in the previous comment, have you check? Just copy the link. Or it's right on our main site, you can look for it.

4. And the support is always answering with a question, never with a solution.
-> In order to support, we need to know exactly what the problem is and clear them out before fixing them to make sure that we don't have any misunderstanding in the first place because it can lead to another error if we misunderstanding your point. So please work with us to clear them out.

5. "I also paid extra for coding, but here as well no progress."
-> We have customized the product exactly as described in our first agreement. If something is not right, please provide proof for our dev. We will not discuss the issue that doesn't relate to the product here.

Best regards.

Those are totally different from my product.
It is of no help.

I paid 200USD for extra coding on April 28th. Still not working. Even more: no response anymore from your side.
Is anybody available to get the custom code working?
Why are you not answering on the ticket system, not on whatsapp, not on Skype?

Dear Sabrina Maes,

We are sorry for your bad experience with us.
Selena will continue to support you via our ticket system and Skype.
Please check her reply.

Best regards.

still waiting...

Dear Sabrina Maes,

Selena will continue to support you via our ticket system and Skype.
Please check her reply.

Best regards.