- Solution type Catalog & Ordering
- Services delivered Enhanced product configuration options
Project overview
Get to know this project through its key features and benefits.
Challenge, solution & features
How we approached this build, what we built, and what shipped.
The challenge
Prior to our intervention, customers faced challenges such as a convoluted navigation experience, unclear service offerings, and a lengthy ordering process, which adversely affected their ability to complete purchases. The client recognized the need for a significant overhaul to maintain competitiveness in the fast-evolving eCommerce landscape.
Our main objectives were to create a user-friendly online platform that would:
- Enhance discoverability of services
- Facilitate a smoother ordering flow
- Enable customers to upload designs easily
- Clearly categorize products
What we built
The client, a leading supplier of custom business products, sought to streamline their online ordering process and enhance the overall structure of their product catalog. The primary goal was to improve customer engagement and reduce friction during the ordering journey, ultimately leading to increased sales and customer satisfaction.
CMSMART provided a comprehensive solution that focused on restructuring the client’s online store. This included optimizing the product catalog for better organization, which in turn allowed customers to navigate and identify their desired products quickly. We devised a streamlined ordering procedure that reduced unnecessary steps, thereby improving completion rates.
The project was executed in multiple phases, starting with a comprehensive analysis of the existing setup, followed by design mockups, development, and user testing. Feedback was incorporated at each stage to ensure that the final product met customer expectations and business needs.
This transformative project illustrates the importance of user-experience design in the digital marketplace. By partnering with CMSMART, the client now enjoys a modern, efficient online presence that not only meets the expectations of today’s customers but also lays a strong foundation for future growth.
Cmsmart modules used
- A redesigned user interface for intuitive navigation
- Enhanced product configuration options
- Artwork upload functionalities enabling easy customization
- Categorized product listings for improved service discovery
Capabilities as listed in the project record.
The result
As a result of these enhancements, the client observed a marked improvement in customer interaction with the site. Key outcomes included a more straightforward ordering process, increased rates of order completion, and improved user satisfaction. Customers were able to easily navigate through product categories, leading to higher engagement and ultimately driving greater revenue growth.
As described in the project record.
Support
Plan your project with our founder
Huy Nguyen (David)Founder & CEO, Cmsmart · Netbase JSC
“Tell me about your project — I read every request personally.”
- Free scoping call with an ecommerce consultant
- Written proposal with scope and price before any work
- Since 2012 · 6,300+ client projects in 80+ countries
How it works
How we run your project
The same WorkSuite-backed flow you see in your cmsmart.net dashboard, from first request to handover.
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Step 1
Request & scoping
You submit a request at project-proposal and an ecommerce expert reviews your requirements.
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Step 2
Proposal & estimate
A written scope and price before any work starts -- you can see it in your dashboard.
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Step 3
Milestones & tasks
Your project runs as milestones and tasks with a project manager; progress is visible in your dashboard.
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Step 4
Milestone payments
Payment terms are set per project in your proposal; each milestone is invoiced in your dashboard and paid online with PayPal.
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Step 5
Support tickets
Questions and change requests go through tickets in your dashboard, with your project's history kept.
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Step 6
Handover & maintenance
After delivery and testing on your store, optional maintenance and backup are available.
Benefits
What this build changed for the business
Discover the advantages and value users gain from using this project.
Faster ordering with fewer steps
Clearer catalog and service categories
Fewer order mistakes
Simplified customization and configuration
Streamlined artwork/file collection
Better customer communication
Real numbers, real clients
Trusted by store owners in 80+ countries
What we have delivered since 2012, and what customers say about working with us.
- 6,300+ client projects since 2012
- 4,600+ projects delivered since 2012
- 1,800+ live stores online now
- 80+ countries clients worldwide
- 500+ custom development projects since 2012
- 120+ engagements running 5+ years ongoing support
Since 2012 · a Netbase JSC company · as of Sep 2026 · source: WorkSuite project records
Rated by customers on third-party sites (as of Sep 2026)
Teams in 80+ countries run their ecommerce projects with Cmsmart
Great experience with the company so far. I have been with them and they are ready to offer help. I like this about them.
Rameshwar Dutt
Verified on Trustpilot
I really appreciate the great support and responsiveness. They clearly understand the needs of their customers. They are always available for any further questions.
Khokher Gaurav
Verified on Trustpilot
Good Services. Provide the professional advice to improve and modify the CMS system.
HK TP
Verified on Trustpilot
Read more testimonials Delivered & maintained with WorkSuite: tickets, tasks, milestones and invoices in one place. See how it works
FAQ
Frequently asked questions
Common questions about this kind of build.
Do I need a specific storefront platform to use this?
Who is this workflow best for?
What problem does this solve day to day?
How does it improve catalog navigation and discovery?
What information should I prepare before setup?
Will this work for repeat customers and reorders?
Can customers upload artwork or files during ordering?
What ongoing maintenance is needed?
The team behind it
The team behind these projects
Account Manager
Project Manager
Business Analyst
Developers & QA
- Scoped first by an Account Manager and a BA
- Milestones and sprints tracked in WorkSuite
- Support and growth after launch
Want a project like this?
We work remotely with clients in 80+ countries; contracts and payments go to Netbase JSC. Talk to the CEO, Huy Nguyen (David), on WhatsApp +84 937 869 689 or at project@cmsmart.net.
Request a similar project
Cmsmart Ecommerce provides custom ecommerce and WooCommerce development services for web-to-print, product personalization, plugin support and API integration.
Web-to-print, WooCommerce, B2B and AI specialists who plan, build and support stores together.
Meet the team →
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