Transfer from Marketplace business model in Ecommerce solution provider

Transfer from Marketplace business model in Ecommerce solution provider

Hi Cmsmart members,

This is an important notice from Cmsmart marketplace operator. From December 1st, 2017, we are going to transfer Cmsmart website from Marketplace model in E-commerce solution provider one. After a long time traveling and developing with all sellers and clients, we want to express our deep gratitude for your contribution to our business.

Because the change in business strategies, when transferring into Ecommerce solutions providers, we are going to remove products of all sellers that have already been in the marketplace. With all orders placed, we will make payment for sellers at the end of this month (November 30th, 2017). We will send email to each seller to inform for more detail.

Hope in the future you can be our loyal partner! Once again, thank you so much!

Regrads,

Cmsmart

 
 

Frequently asked questions

Why did Cmsmart move away from the marketplace business model?

Cmsmart transitioned away from the marketplace model to focus on being a direct ecommerce solution provider rather than hosting a platform of third-party sellers. As part of the change, seller products were removed from the site so the company could concentrate on its own ecommerce offerings and support.

What happened to sellers who had products listed on the marketplace during the transition?

Cmsmart committed to processing final payments owed to sellers for all orders already placed, with each seller notified individually about their payment details before their products were removed from the site. This ensured sellers were settled fairly as the company closed the marketplace and moved to its new model.

How do I pay securely?

Contracts and payments go to the company, Netbase JSC: plans are paid through PayPal; services are invoiced by Netbase JSC under a written proposal and paid by bank transfer to Netbase JSC's company account or by PayPal Business. Cmsmart (Cmsmart Ecommerce) is the ecommerce brand of Netbase JSC, a company based in Hanoi, Vietnam.

How do I contact Cmsmart or get a quote?

Message the Cmsmart team on WhatsApp at +84 937 869 689 or email project@cmsmart.net; the contact page at cmsmart.net/contact lists every channel, and Request a quote (cmsmart.net/project-proposal) sends a project brief. Customers with a licence open a ticket from the dashboard.

Further reading