B2B Commerce and Operations

73% of online shoppers expect their order to be delivered quickly and with reasonable shipping costs . It is a difficult question of how to reduce shipping costs . It can be really appealing to offer your customer the lowest shipping costs, but still protect your profit. In this guide, we’re showing how to lower your shipping costs without hurting your business. How Do I Calculate Shipping Costs? Before you are looking for how...

The goal of every eCommerce store is finding a shipping costs strategy that pleases customers but still protects profits. In other words, you need a shipping costs strategy for everyone to win. As 7 Things You Need To Consider For Ecommerce Shipping mentioned, there are 3 general options: free shipping, flat rate, and variable rates. But within those options lies a lot of wiggle room; costs vary widely between major carriers based on a...

You started your eCommerce business but how to build eCommerce shipping ? How are you getting from destination A to the destination B? Shipping can be frustrating. Yet, it doesn't need to be an upsetting encounter. Here are 7 things you need to do when you’re getting started with shipping to save you time, money, energy and stress. Let’s see 1. Your physical shipping and storage space First, you have to Arrange your warehouse...

A stockout happens when a product is out of stock at the moment a customer wants to buy it. It can send shoppers to competitors, cost you a cancelled order and bring bad reviews. This Cmsmart guide explains what causes stockouts, such as incorrect stock data, and how to avoid them. When a shopper visits your online store, they're often looking for a specific product to buy right away. But when you arrive you...

43% of retailers ranked inventory management as their daily challenge. In fact, this can be a problem if the business owner doesn't use inventory management software. Inventory management is a long-term foundation for survival. Without it, you might make mistakes like sending the wrong stock, running out of stock, stockpiling too much, etc. Out of stock and oversupply occurs when a company uses manual methods to manage its inventory status. These mistakes not only...

In the digital era, customer experience is more important than ever. With increasing competition, the digital world making buying easier and consumers less likely to be affected by brand loyalty, the CX can make all the difference between conversion and customer is lost. According to a survey from Supper Office , in the next 5 years, customer experience is the top priority of businesses. Businesses that focus on customer experience reduce uptime and increase...

Today, customers consider customer service as an important factor in their buying decision. As many as 96% of consumers consider customer service an important aspect of whether or not they should be loyal to a brand. With the same product, if you perform well in customer service, it can help you increase sales, repeat customers, trustworthiness, and brand loyalty. In addition, maintaining existing customers costs 5 times less than finding new customers According to...

We all know for a website sales or service introduction, the FAQs is an indispensable function. FAQs are questions and answers that often follow the same topic. This format is commonly used on mailing lists and other online forums, where common questions tend to be asked over and over again. The FAQ can be anywhere on the page, but the most common is on the header or footer. Depending on usage, this term may...

Why Customer Experience Matters? Have you ever wondered why customers are choosing your competitors’ products even when yours might be of equal or better quality? One of the primary reasons could be the customer experience —specifically, how quickly and effectively you respond to their needs. In today’s fast-paced world, customers expect not just quality products but also prompt, seamless, and supportive interactions before, during, and after a purchase. Failing to meet these expectations can...

Dokan is a plugin that turns your website into an e-commerce hub - allowing users to post their products on sale here like Amazon, Shopify, eBay, Lazada or Etsy. Every activity on the system is almost completely automatic, all you need to do is check the order. The product is an e-commerce market platform with user-friendly interface, easy to use and self-management and automated capabilities, used by more than 10 000 websites, helping users...